If your event has been cancelled or postponed, please contact your MarchingOrder client representative immediately.  Please see below for further details regarding our cancellation policy.

 

Cancellation fees vary based on the date MarchingOrder is informed in relation to the first day of a client’s upcoming event:

  • If MarchingOrder is informed 60+ days prior to the first day of the upcoming event, the client will not be charged for unutilized services.
  • If MarchingOrder is informed 30-59 days prior to the first day of the upcoming event, the client will be responsible for 50% of the cost of estimated services.
  • If MarchingOrder is informed 15 – 29 days prior to the first day of the upcoming event, the client will be responsible for 75% of the cost of estimated services
  • If MarchingOrder is informed less than 15 days prior to the first day of the upcoming event, estimated services will be charged at full price.

 

There are other extenuating circumstances that may affect the final cost of a cancelled event:

  • Services that have already been utilized will be charged at full price. This includes, but is not limited to:
    • A RSVP or ticketing website that is open to graduates
    • Recordings, audio processing, or printing that is in progress
    • Confirmed ticketing iPad rentals may be subject to charges depending on the date of cancellation
  • If an event is postponed and executed within 3 months from the original date, and MarchingOrder services are used in the same capacity at the make-up date, cancellation fees will not be applied to the original event.